Our Mission
Provide businesses with the highest quality, innovative,
most cost effective, and headache free IT services while
adhering to our core values. We will not, under any
circumstances, accept business in which we are unable to
maintain the highest level of customer service.
Tech80 Core Values
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We will respond to every
issue within one hour. A simple personal
e-mail or phone call is all it takes to make
someone know they are recognized and their issue
is important.
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Treat others as you would
like to be treated. We all want to be treated in
our own way. Determine the way the person you
are assisting would like to be treated and act
accordingly.
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Everyone enjoys being recognized for what they have done. When we are
recognized we excel in whatever it is we do. When a customer or team member
does something well point it out.
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Ask what is it I am supposed
to do and do it. We will not tolerate excuses.
Mistakes happen, be sure to promptly identify,
admit to, and correct them. We will use the
reporting and planning tools to ensure best
practices are followed and follow up with each
other.
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Commitment to our word, our
customers, and our team. When we say we are
going to do something ensure we do it, follow
through, then follow up.
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Listen to what the person is
saying, repeat it back, then take action. Always
overcommunicate to give the person the choice to
use the information. When in doubt if someone
would like know something, take a minute to
relay the message but do not waste their time.
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We will keep our skills
updated and our solutions innovative. When
desired relay the issue and solution information
to the customer in terms that are understood.
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Fail to plan and plan to
fail. Even during the most busy times take the
time out to review the plan if there is one,
create one if there is not, and organize what is
tasked to you. |
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